Zara in Santa Monica, CA Open now

Reviews about Zara

• ★ ☆ ☆ ☆ ☆

  May 22, 2020, by Shani Goldstein
  Terrible customer service. Also, I will NEVER shop Zara again as I have just found out from various news sites that the brand does not pay the people who make the clothing. The factory workers have been slipping notes into clothes asking buyers for help. Now I feel sick wearing anything from Zara.
• ★ ☆ ☆ ☆ ☆

  April 26, 2020, by claudia osorio
  not the cleanest store ! fitting rooms were so dusty and full of items that the previous customer had tried on ! employees at the fitting room having personal conversations with people waiting to go into the fitting rooms ! not the best customer service ! no one is on the floor offering help! and long lines at every checkout!
• ★ ☆ ☆ ☆ ☆

  March 05, 2020, by A
  This is the LAST TIME I’m buying from Zara! I love this store but I keep having the worst experience everytime I’m going to the store in Santa Monica promenade. And this time was even worse as They are literally thives!!! A week ago I bought some dress from there and I knew I have 30 days to return it. After trying it at home again I didn’t like it and wanted to return, the tags was on and I had the recipt. Few days back my Visa card was stolen. I don’t have to tell you how annoying and upsetting it is when your wallet is been stolen! Now I went to Zara store in Santa Monica promenade, trying to return my dress. When I told them I have a different card she say she’s can only give me store credit ! I explained that I don’t want credit I just want my money back. Legally, if they write in the recipt 30 days to return they should return it! I don’t want to start how the managers there was disrespectful and racists!! They didn’t even care they send me to the customer service with out any help from them. They was so rude! Never again... I DONt WANT YOUT STORE CREDIT especially after this! GET BETTER MANAGERS WITH BETTER CUSTOMER SERVICS!