The Sofa Company - Santa Monica in Santa Monica, CA Open now

Reviews about The Sofa Company - Santa Monica

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  February 25, 2020, by Tera Morris
  My experience with The Sofa Company was and continues to be HORRIBLE. I spent $2,500 on a custom designed memory foam sofa. I was given a delivery date 6 weeks out and after 6 weeks I was told that the fabric I chose was discontinued. Not only did I not have my sofa when they said I would but they hadn't even begun to make the sofa. I ended up waiting over 3 months for my sofa to be delivered. Fast forward to now - just shy of two years later. The back of my sofa is incredibly loose. So much so that when you lean back against the pillows you feel the couch shift. When you sit on any part of the chase the sofa squeaks and it is obvious the problem is with the springs. When I called The Sofa Company to inquire on options to repair it I was told that I was outside of the factory warranty (1 year) and should have purchased a 5 year extended warranty which would cover ABSOLUTELY ANYTHING that happened to the sofa. I was then told that the cost of the extended warranty would have been $150 and had to be done when I purchased the couch. The problem is that I WAS NEVER OFFERED AN EXTENDED WARRANTY! If I am spending $2,500 on a sofa I think it's fair to say that anyone in their right mind would spend an additional $150 for a 5 YEAR extended warranty. To top it all off, I inquired on the process to have my sofa cleaned. I was then told that this fabric was also discontinued and that there is no way to tell me how I should have my white couch cleaned! I am incredibly disappointed with the service that I have received from this company. It's all around bad business and they aren't able to rectify anything. So here am I - with a $2,500 sofa that tilts back terribly and squeaks when you sit on it AND can't be cleaned b/c no cleaning service will be responsible for cleaning it without proper instructions from the manufacturer.